Master of Business Administration, Service Design
The programme is organised as part-time studies which will include contact and distance studies. The contact studies will take place every second weekend or once a month (Friday and Saturday). Elective studies selected from Turku UAS’s programme can take place other weekdays as well. You can work with different development tasks or projects connected to working life or to your own workplace. The courses are tailored in building blocks of service design, leadership and financial studies, research and development, and a master’s thesis.
The studies consist of 90 ECTS (2 years):
- Advanced studies 50 ECTS
- Elective studies 10 ECTS
- Master’s thesis 30 ECTS
The Master’s Degree Programme in Service Design answers the constantly growing competence requirements and needs in service design, businesses and working life. The profile of the programme is on the combination of design thinking, business and society and the focus is on the area of service design. To learn to design, develop and implement the tasks by sharing information and communication in collaboration with the customers and stakeholders belong to the main objectives of this programme. The different professional and cultural backgrounds of the students will enable a dynamic and interactive learning environment. It gives the students a great chance to create new networks with other experts beyond fields, both in Finland and globally.
The degree programme delivers generic competences and programme specific competences. The competence includes knowledge, skills and attitudes. With the programme specific competences, the student will be able to:
- Implement Design Thinking principles
- Create ideas and solutions with the help of Service Design approach
- Analyse and develop services through critical thinking
- Develop teamwork skills and manage different projects in national and international context
- Understand the aspects of cultural, social, economic, and sustainable activities in Service Design
- Implement ethical and working community competences
The programme is offered in English.
The studies consist of following advanced studies:
- Service Design, 30 ECTS
- Research and Development, 10 ECTS
- Leadership and Financial studies, 10 ECTS
- Master’s Thesis, 30 ECTS
- Elective Studies, 10 ECTS
The studies are strongly oriented towards working life. Students are guided to apply in practice the theories discussed, and this way understand their relevance. The focus is on design and development of services for different organisations. The projects are connected to the existing work tasks of the students, which give them an excellent opportunity to develop their work and this way benefit their present employer as well. Students also get an insight in starting or developing their own business.
Examples of service design projects
Development and improvement of services for different companies and organisations:
- Developing a competence center for immigrants
- Developing the landing pages of a public organisation’s website
- Designing a prototype for an archipelago travel planner
- Developing methods and tools for an executive group
- Developing future service concepts for entrepreneurs in social and health care and wellbeing sectors in the sparsely populated areas
- Ideation and development work for the IRM-Tool project (innovation resource moderation) for maritime industry and creative branches
The Master's thesis is a working life based development project and an important part of the Master’s degree. The Master’s thesis is a demanding development project or research work combining theory, praxis, and creation of new knowledge. Students are given the freedom of choice to concentrate on those topics, which are of special interest to them and may support their present and future career plans. Usually the thesis subjects and aims are based on requirements and needs of working life. The thesis is an applied study research and it emphasises development of the work, the organisation, or the working community. Conducting the Master’s thesis project requires independent and demanding expertise. The student gives proof of mastering the methods of retrieving information, research and development as well as the skills of adapting research information in an analytical and critical manner.
In the Master’s thesis the student is able to:
- combine theoretical framework and pragmatic work with the contextual needs in a development or research project
- network and communicate professionally with relevant organisations and communities
- evaluate critically sources and methods, select the suitable ones and use them systematically and ethically
- document, report and give a presentation of the project or research status and the final results
Some recently published Master’s theses (click on the name of the theses to read it)
- Raitanen, Noora. 2020.
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
- Salmivalli, Riina. 2020.
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
- Hafeez, Kirsi & Menard, Päivi. 2019.
Co-developing the Immigrant Integration Services of the Järvenpää’s Immigration Office Verso
- Pietinen, Kalle. 2019.
Project Management Office: The process of creating a PMO concept
- Totaj, Armela. 2018.
Designing a New Service Concept for Reducing Culture Shock : Case expatriates in Albania
The programme leads to a higher professional qualification and it is strongly oriented towards working life. After studying in this programme the students will be prepared to work with leadership and service design tasks within different organisations which want to develop their services. The programme also gives students an insight in starting or developing their own business. The studies give students an advanced knowledge base for leadership tasks of multi professionals and tools for the future leadership challenges in the business.
The Master’s Degree Programme in Service Design is a university of applied sciences post-graduate degree.
Under the Finnish legislation, a person who has taken the Master’s degree is qualified for posts or positions for which the qualification requirement is a second-cycle higher education degree. In some cases, the qualification requirement also includes the completion of studies in certain specified fields of study. The degree falls under the Article 11 of the Directive 2005/36/EC of the European Parliament and of the Council on the recognition of professional qualifications, level e.
An international learning environment will be realised by students and teachers having an international background and experience.
Co-operation with other parties
The studies are planned and organised in a multi professional way in collaboration with Turku UAS and Novia UAS.
The focus, study contents and ways of implementation of the programme are planned together with the working life interest groups. Close contacts and co-operation with the working life also continue in programme implementation and continuous development.
Postgraduate study opportunities
With a Master´s degree, students are able to continue to university post-graduate (licentiate/doctoral) studies, however universities may at their own discretion have specific admission requirements for post-graduate studies that must be met in addition to a completed Master’s degree.